YT Industries apologises after restructuring backlash
German bike brand YT Industries has apologised to customers and said it's working on issuing refunds after it entered self-administration last month. Following the restructuring announcement, several YT customers were left in limbo, unable to cancel their orders or get refunds for bikes purchased before the changes took effect.
In a new statement also shared on the YT social media channels, the company said: "We want to sincerely apologise once again for the inconvenience caused by our ongoing restructuring. We understand that waiting for a resolution is frustrating and we want to assure you that we’re working hard to remedy the situation.
"We’re actively working with the involved payment providers on a legally compliant solution that will allow us to resolve every customer case. While we can’t give an exact date just yet, we’re making great progress within the given legal framework. We have already started refunding several orders and are confident that all cases will be sorted out in the coming weeks.
"Rest assured, we will do everything possible that no customer will suffer a loss due to this situation. We’re taking full responsibility and doing everything we can to regain your trust."
Despite the uncertain future, YT released a new eMTB, the Decoy Core 4, only days after the restructuring news. The new bike remains available with shipping set for August 21.
