Lights

If you have any queries for us you can reach out on the following email addresses:

Some common questions and answers below:

My login doesn’t seem to be working. What can I do?

The first thing to do is check whether the email address you are using to log in is the same one you signed up with.

Instructions for disabling AdBlock extensions on escapecollective.com

If you are running an adblocker there may be some components of the site that don’t work properly, for instance being able to take a membership. Below are the steps you can take in order to approve Escapecollective.com on your browser or device.

Google Chrome

Using AdBlock Plus

  • Click on the AdBlock Plus icon on the top right of your browser
  • A drop-down menu will appear with a check mark followed by Enabled on this site
  • Click the button to until the text reads Disabled on this site
  • Refresh the page or click Continue to site, to access Escapecollective.com

Using Chrome adblock extension

  • Click on the hand icon for adblock extension, on the top right corner of your browser
  • A drop-down menu will appear
  • Click the Don’t run on pages on this domain option on the drop down
  • Once clicked a settings popup will appear.
  • Click Exclude
  • Refresh the page or click Continue to site, to access Escapecollective.com

Firefox

  • Click on the AdBlock Plus icon on the top right of your browser
  • A drop-down menu will appear
  • Click the Disabled on www.escapecollective.com option on the drop down
  • Refresh the page or click Continue to site, to access Escapecollective.com
  • Firefox “Private Window” runs its own version of adblock. You will receive an adblock detection screen on private window, even if you are not running any adblock plugins. In this case, you will need to open Escapecollective.cc on your standard Firefox window.

Internet Explorer

  • Click on the AdBlock Plus icon on the bottom right hand side of your browser
  • A drop-down menu will appear
  • Click the Disable on www.escapecollective.com option on the drop down
  • Refresh the page or click Continue to site, to access Escapecollective.com

Devices with Apple IOS9 and above

  • Go to the Settings app on the main screen
  • Click on the Safari button
  • From Menu click Content Blockers
  • You will see your blocker enabled. Slide button to the left to disable.
  • Return to your Safari browser and refresh the page or click Continue to site, to access Escapecollective.com

iPhone or iPad

  • Visit escapecollective.com
  • Tap the “Aa” button in the address bar
  • Tap “Website Settings”
  • Toggle the “Use Content Blockers” setting to off (grayed out)
  • Tap “Done”

Mac

  • Visit escapecollective.com
  • Click Safari > Settings for This Website in the top left corner
  • Toggle the “Use Content Blockers” setting to off (grayed out)
  • Tap “Done”

Who holds my payment information?

We use the trusted providers Stripe and Braintree to handle your payment. Stripe handles credit cards, Apple Pay, and Google Pay, while Braintree takes care of PayPal. We never hold your payment details ourselves. 

What happens if I decide this isn’t for me?

At whatever stage that happens, you can cancel your membership directly yourself, or drop us a line and we’ll take care of it for you.

How can I get on Discord?

The Escape Collective Discord group is a members-only space to connect with other members, share stories and experiences, and speak directly with our staff. In your welcome emails you would have seen an invitation to join. If you can’t see that, please drop us an email at [email protected] and we’ll send one through.